{"id":3728,"date":"2020-01-19T14:51:57","date_gmt":"2020-01-19T06:51:57","guid":{"rendered":"https:\/\/www.hellokoma.com\/?p=3728"},"modified":"2020-03-13T17:18:03","modified_gmt":"2020-03-13T09:18:03","slug":"ux-blog","status":"publish","type":"post","link":"https:\/\/www.hellokoma.com\/ux-blog\/","title":{"rendered":"\u65e5\u5e38\u751f\u6d3b\u4e2d\u7684\u90a3\u4e9b\u4f53\u9a8c\u8bbe\u8ba1"},"content":{"rendered":"\n
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\u4ece\u547d\u4ee4\u5730\u5740\u5230\u4f4d\u667a\uff0c\u518d\u5230\u8981\u6c42Siri\u7b49\u79c1\u4eba\u52a9\u7406\u4e3a\u60a8\u5b8c\u6210\u4efb\u52a1\uff0c\u8d8a\u6765\u8d8a\u591a\u7684\u4ea7\u54c1\u548c\u670d\u52a1\u6b63\u5728\u8fc1\u79fb\u5230\u4e91\u4e2d\uff0c\u5e76\u53d7\u5230\u8bed\u97f3\u7684\u63a7\u5236\u3002Hila Yonatan\u6b63\u5728\u4ece\u7528\u6237\u4f53\u9a8c\u7684\u89d2\u5ea6\u8ba8\u8bba\u8fd9\u4e00\u65b0\u8d8b\u52bf\uff0c\u5b83\u5bf9\u6211\u4eec\u5c06\u8981\u4f7f\u7528\u7684\u4e0b\u4e00\u4e2a\u4ea7\u54c1\/\u529f\u80fd\u6709\u4f55\u770b\u6cd5\uff1f<\/p>\n\n\n\n

From dictating addresses to Waze to asking personal assistants such as Siri to do tasks for you, more and more products and services are migrating to the cloud, and being controlled by voice. Hila Yonatan is discussing this new trend from a UX perspective, and what does it say about the next product\/feature we\u2019re going to work with?<\/p>\n\n\n\n

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\u5f53Apple\u9996\u6b21\u63a8\u51faSiri\u65f6\uff0c\u4ed6\u4eec\u53ef\u80fd\u5df2\u7ecf\u8ba1\u5212\u6539\u53d8\u4e16\u754c-\u4f46\u4ed6\u4eec\u53ef\u80fd\u6ca1\u6709\u9884\u6599\u5230\u6211\u4eec\u5bf9\u6280\u672f\u8bbe\u5907\u7684\u770b\u6cd5\u4f1a\u6709\u6240\u6539\u53d8\u3002\u7684\u786e\uff0c\u56f4\u7ed5Siri\u7684\u5927\u91cf\u5ba3\u4f20\u662f\u82f9\u679c\u65d7\u8230\u4ea7\u54c1\uff08\u5982\u679c\u60a8\u53ef\u4ee5\u5c06Siri\u79f0\u4e3a\u201c\u4ea7\u54c1\u201d\uff09\u8fd9\u4e00\u4e8b\u5b9e\u7684\u76f4\u63a5\u884d\u751f\uff0c\u4f46\u662f\u5373\u4f7f\u662f\u82db\u523b\u7684\u6279\u8bc4\u5bb6\u4e5f\u5f88\u96be\u5ffd\u7565\u65b0Siri\u7684\u91cd\u8981\u6027\u3002\u95ea\u4eae\u7684\u79c1\u4eba\u52a9\u7406\uff0c\u4e54\u5e03\u65af\u5c06\u6240\u6709\u7b79\u7801\u90fd\u653e\u5728\u4e0a\u9762\u3002\u6709\u65e0\u6570\u4eba\u4e0a\u4f20\u4e86\u4ed6\u4eec\u4e0eSiri\u4e92\u52a8\u7684\u89c6\u9891\u3002BuzzFeed\u5217\u51fa\u4e86\u201c\u6700\u6709\u8da3\u768420\u4e2aSiri\u53cd\u5e94\u201d\u5217\u8868\uff0c\u751a\u81f3\u8be5\u4e3b\u9898\u7684\u620f\u5267\u5316\u7248\u672c\u5728\u7535\u5f71\u201c\u5979\u201d\u4e2d\u4e5f\u5f97\u5230\u4e86\u6c38\u4e45\u4f53\u73b0\uff0c\u7531\u65af\u5609\u4e3d\u00b7\u7ea6\u7ff0\u900a\uff08Scarlett Johansson\uff09\u9970\u6f14Siri-not-Siri\u3002<\/p>\n\n\n\n

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When Apple first launched Siri, they probably have planned on changing the world \u2013 but they might not have anticipated the extent of the shift in our perspective towards technological devices. It\u2019s true, much of the hype surrounding Siri is a direct derivative of the fact that it\u2019s an Apple flagship product (if you can call Siri \u201ca product\u201d), but even a harsh critic would have a tough time overlooking the importance of the new & shiny personal assistant, on which Jobs had all his chips on. Countless people had uploaded videos of them interacting with Siri. BuzzFeed lists of the \u201c20 of the funniest Siri reactions\u201d were published, and even a dramatized version of the topic was immortalized in the movie \u201cHer\u201d, starring Scarlett Johansson as Siri-not-Siri.<\/p>\n\n\n\n

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\u4ece\u90a3\u91cc\uff0c\u8bed\u97f3\u7528\u6237\u754c\u9762\u88ab\u63a8\u5230\u821e\u53f0\u4e2d\u592e\u3002\u8fd9\u9879\u6280\u672f\u4f7f\u6211\u4eec\u80fd\u591f\u4e0e\u5bb6\u7528\u7535\u5668\u5bf9\u8bdd\uff0c\u6539\u53d8\u4e86\u6211\u4eec\u773c\u524d\u7684\u4e16\u754c\u5462\uff1f\u5b83\u5c06\u5982\u4f55\u5f71\u54cd\u6211\u4eec\u5c06\u6765\u4f7f\u7528\u7684\u4ea7\u54c1\uff1f\u4ece\u4e13\u4e1a\u7684\u89d2\u5ea6\u6765\u770b\uff1a\u5b83\u5bf9\u5373\u5c06\u53d1\u5e03\u7684\u754c\u9762\u6709\u4ec0\u4e48\u770b\u6cd5\uff0c\u8bbe\u8ba1\u754c\u9762\u7684\u4eba\u5458\u5c06\u5728\u591a\u5927\u7a0b\u5ea6\u4e0a\u8c03\u6574\u4ed6\u4eec\u7684\u601d\u7ef4\u65b9\u5f0f\uff1f<\/p>\n\n\n\n

From there, voice user interfaces were pushed to the center of the stage. What is it about this technology, which allows us to talk to our home appliances, that changes the world in front of our eyes? How does it affect the products we\u2019ll use in the future? From a professional standpoint: what does it say about the upcoming interfaces, and to what extent the people who design them will have to adjust their way of thinking? <\/p>\n\n\n\n

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How do we actually use this thing?<\/p>\n\n\n\n

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\u6211\u4eec\u5bf9\u81ea\u52a8\u5316\u4e86\u89e3\u7684\u8d8a\u591a\uff0c\u6211\u4eec\u5468\u56f4\u7684\u8bbe\u5907\u5c31\u8d8a\u667a\u80fd-\u6211\u4eec\u5728\u5404\u79cd\u4ea7\u54c1\u4e2d\u770b\u5230\u4e86\u66f4\u5927\u8303\u56f4\u7684\u8bed\u97f3\u7528\u6237\u754c\u9762\u3002\u5f53\u6211\u7b2c\u4e00\u6b21\u4e86\u89e3\u8be5\u529f\u80fd\u4ee5\u6307\u793aWaze\u6216Google Maps\u4e0a\u7684\u201c\u6211\u8981\u53bb\u201d\u7684\u4f4d\u7f6e\uff0c\u6216\u5728\u4e0d\u952e\u5165\u952e\u7684\u60c5\u51b5\u4e0b\u8bbe\u7f6e\u63d0\u9192\u65f6\uff0c\u6211\u4ee5\u4e3a\u6211\u4eec\u4f1a\u5728\u5e94\u7528\u7a0b\u5e8f\u4e2d\u770b\u5230\u8d8a\u6765\u8d8a\u591a\u7684\u6b64\u7c7b\u6d3b\u52a8\u3002<\/p>\n\n\n\n

The more we learn about automation, and the devices around us get smarter \u2013 we see a larger array of voice user interfaces in various products. When I first learned about the feature to dictate where \u201cI\u2019m going to\u201d on Waze or Google Maps, or set a reminder without typing keys, I assumed we\u2019d see an increasing number of such activities in apps.<\/p>\n\n\n\n

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\u5982\u679c\u51e0\u5e74\u524d\u6211\u4eec\u8c08\u8bba\u7269\u8054\u7f51\uff08\u201c\u7269\u8054\u7f51\u201d\uff0c\u4e00\u4e2a\u58f0\u79f0\u6bcf\u4e2a\u8bbe\u5907\u90fd\u662f\u57fa\u4e8e\u7f51\u7edc\u7684\u5b9e\u4f53\u7684\u6982\u5ff5\uff09\uff0c\u90a3\u4e48\u4eca\u5929\u6211\u4eec\u770b\u5230\u5b83\u4e0d\u518d\u662f\u79d1\u5e7b\u60f3\u6cd5\uff0c\u800c\u662f\u4e8b\u5b9e\u3002\u8fd9\u79cd\u8d8b\u52bf\u5df2\u7ecf\u5728\u4e24\u67b6\u98de\u673a\u76f8\u4e92\u5e2e\u52a9\u7684\u60c5\u51b5\u4e0b\u9010\u6e10\u6d88\u5931\u3002<\/p>\n\n\n\n

If we talked about IoT (the \u201cInternet of Things\u201d, a concept that claims that every device is a network-based entity) a few years back, nowadays we see that it\u2019s no longer a sci-fi idea, but a factual reality. This trend had come to pass with the help of two planes that had grown one towards the other.<\/p>\n\n\n\n

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\u7b2c\u4e00\u4e2a -\u4e8b\u5b9e\u662f\u201c\u4e00\u4e2a\u4e07\u80fd\u7684\u5e94\u7528\u7a0b\u5e8f\u201d\u3002\u5927\u591a\u6570\u7535\u5668\u90fd\u4ee5\u4e00\u79cd\u65b9\u5f0f\u6765\u63a7\u5236\u3002\u5b83\u4ece\u901a\u8fc7\u6253\u5370\u673a\u548c\u667a\u80fd\u7535\u89c6\u673a\u8fde\u63a5\u4e92\u8054\u7f51\u7684\u706f\u6ce1\u5f00\u59cb\uff0c\u76f4\u5230\u901a\u8fc7\u5355\u51fb\u4e13\u7528\u5e94\u7528\u7a0b\u5e8f\u4e2d\u7684\u5927\u578b\u900f\u660e\u6309\u94ae\u9501\u5b9a\u524d\u95e8\u7684\u80fd\u529b\u3002<\/p>\n\n\n\n

The first \u2013 the fact that there\u2019s \u201can app for everything\u201d. Most electric appliances, in one way or another, are being controlled with an app. It\u2019s starting with internet-connected light bulbs, via printers and smart TV sets, up until the ability to lock your front door by clicking a large, clear button in a dedicated app.<\/p>\n\n\n\n

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\u7b2c\u4e8c\u4e2a -\u667a\u80fd\u52a9\u624b\u3002\u51e0\u5e74\u524d\uff0c\u8fd9\u662f\u79d1\u5e7b\u5c0f\u8bf4\uff0c\u4f46\u4eca\u5929\u6211\u4eec\u53ef\u4ee5\u770b\u5230\u6bcf\u4e2a\u4eba\u90fd\u5bf9\u6b64\u611f\u5174\u8da3\u3002\u5b83\u4eceSiri\u5f00\u59cb\uff0c\u8fdb\u5165\u5177\u6709Alexa\u7684Amazon Echo\u8bbe\u5907\uff0c\u8c37\u6b4c\u4e5f\u4e0e\u52a9\u624b\u4e00\u8d77\u52a0\u5165\u4e86\u6f6e\u6d41\uff08\u6211\u60f3\u77e5\u9053\u4e3a\u4ec0\u4e48\u4ed6\u4eec\u51b3\u5b9a\u4e0d\u7ed9\u81ea\u5df1\u7684\u89d2\u8272\u8d77\u4e00\u4e2a\u4eba\u7684\u540d\u5b57\uff09\uff0c\u751a\u81f3\u5fae\u8f6f\u4e5f\u4eceCorani\u90a3\u91cc\u64a4\u4e0b\u4e86Cortana\u3002\u7535\u5b50\u6e38\u620f\u4e16\u754c\u53d8\u6210\u73b0\u5b9e\u3002<\/p>\n\n\n\n

The second \u2013 smart assistants. A few years ago this was a science fiction scenario, but today we can see that everyone\u2019s onboard on this. It had started with Siri, made its way to the Amazon Echo devices featuring Alexa, Google also joined the bandwagon with their Assistant (I wonder why they\u2019ve decided not to give their persona a human name) and even Microsoft had pulled Cortana from the videogame world into reality.<\/p>\n\n\n\n

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\u6240\u6709\u8fd9\u4e9b\u90fd\u4e0e\u60a8\u7684\u5e10\u6237\u76f8\u5173\u8054\uff0c\u80fd\u591f\u63d0\u9192\u60a8\u91cd\u8981\u7684\u4f1a\u8bae\u6216\u8bbe\u7f6e\u8ba1\u65f6\u5668\u6765\u716e\u9e21\u86cb\uff0c\u4f46\u662f\u8fd9\u4e9b\u5e94\u7528\u7a0b\u5e8f\u5177\u6709\u7684\u6f5c\u529b\u4e0d\u4ec5\u4ec5\u53ef\u4ee5\u5e2e\u52a9\u7528\u6237\u505a\u4e8b\u6216\u8bb0\u4f4f\u4e8b\u60c5\uff01<\/p>\n\n\n\n

All of these are connected to your accounts, are able to remind you of an important meeting or set a timer for boiling an egg, but the potential that these applications have is much more than just helping a user do or remember stuff!<\/p>\n\n\n\n

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\u6700\u8fd1\uff0c\u6211\u4eec\u5df2\u7ecf\u770b\u5230\u8fd9\u4e24\u4e2a\u5411\u91cf\u5408\u5e76\u4e3a\u4e00\u4e2a\u4e58\u79ef\u3002\u56e0\u6b64\uff0c\u5982\u679c\u60a8\u53ef\u4ee5\u8058\u8bf7\u4e00\u4f4d\u771f\u6b63\u7684\u79c1\u4eba\u52a9\u7406\uff0c\u4ed6\u53ef\u4ee5\u4ece\u4e8b\u8bb8\u591a\u6d3b\u52a8\uff08\u9664\u4e86\u672a\u5b9a\u4e49\u7684\u6d3b\u52a8\uff0c\u4f8b\u5982\u201c\u4ece\u5730\u677f\u4e0a\u6361\u8d77\u201d\u6216\u201c\u6574\u7406\u884c\u674e\u201d\uff09\uff0c\u60a8\u4f1a\u8981\u6c42\u4ed6\u4eec\u505a\u4ec0\u4e48\uff1f\u505a\uff0c\u4ec0\u4e48\u65f6\u5019\uff1f<\/p>\n\n\n\n

Recently, we\u2019ve seen those two vectors merge into one product. So, if you could have hired a real personal assistants, who could do many of your activities (aside of non-defined activities, such as \u201cpick up from the floor\u201d or \u201cpack a bag\u201d), what would you ask them to do, and when?<\/p>\n\n\n\n

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\u4ece\u4e91\u7aef\u7ba1\u7406\u60a8\u7684\u4e00\u5929<\/strong><\/h5>\n\n\n\n

Managing your day from the cloud<\/p>\n\n\n\n

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\u5c31\u65e5\u5e38\u5de5\u4f5c\u800c\u8a00\u2013\u5c06\u624b\u673a\u8fde\u63a5\u81f3\u65e0\u7ebf\u8f66\u8f7d\u626c\u58f0\u5668\uff0c\u6211\u53ef\u4ee5\u8bf4\u201c\u55e8\uff0c\u8c37\u6b4c\uff0c\u65e9\u4e0a\u597d\uff01\u201d \u2013\u8fd9\u53e5\u8bdd\u53ef\u4ee5\u786e\u4fdd\u6211\u5728\u5bb6\u7684\u7a97\u5e18\u5173\u95ed\uff0c\u7a7a\u8c03\u5173\u95ed\uff0c\u7167\u660e\u706f\u4eae\u7740\u53d8\u6697\uff0c\u53ef\u4ee5\u8ba9\u6211\u4e86\u89e3\u8def\u7ebf\u4e0a\u5373\u5c06\u5230\u6765\u7684\u4ea4\u901a\u60c5\u51b5\uff0c\u53ef\u4ee5\u4ece\u6211\u7684\u65e5\u5e38\u65e5\u7a0b\u4e2d\u8bfb\u51fa\u8f83\u5927\u7684\u5185\u5bb9\uff0c\u751a\u81f3\u53ef\u4ee5\u901a\u8fc7\u542f\u52a8\u201c\u884c\u8f66\u4e2d\u7684\u201d Spotify\u64ad\u653e\u5217\u8868\u6765\u5c06\u6240\u6709\u5185\u5bb9\u6392\u5728\u9996\u4f4d\u3002\u53ea\u8981\u8bf4\u56db\u4e2a\u5b57\uff0c\u6211\u5c31\u80fd\u83b7\u5f97\u4e00\u6574\u5957\u5b8c\u6574\u7684\u52a8\u4f5c\uff0c\u5e76\u5e26\u6765\u5f88\u5927\u7684\u6109\u60a6\u611f\u3002<\/p>\n\n\n\n

As far as daily routine goes \u2013 connecting my phone to my wireless car speaker allows me to say \u201cHey Google, good morning!\u201d \u2013 a phrase that would make sure my curtains at home are shut, the air conditioner is off, the lights are dimmed, will update me on upcoming traffic in my route, read out loud items from my daily agenda \u2013 and maybe even will top it all with launching my \u201cdriving\u201d Spotify playlist. By saying exactly 4 words, I get a complete suite of actions, with a large portion of delight.<\/p>\n\n\n\n

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\u9884\u5148\u57fa\u4e8e\u8bed\u97f3\u6216\u63d0\u4f9b\u6b64\u7c7b\u7ec4\u4ef6\u7684\u4ea7\u54c1\u6570\u91cf\u6b63\u5728\u4e0a\u5347\u3002\u5728\u8868\u9762\u522e\u64e6\u65f6\uff0c\u6211\u53ef\u4ee5\u63d0\u5230\u8bed\u97f3\u63a7\u5236\u7684\u98de\u5229\u6d66\u548c\u5c0f\u7c73\u706f\u6ce1\uff0c\u5b83\u4eec\u63d0\u4f9b\u4e86\u5404\u79cd\u60c5\u7eea\u548c\u60c5\u666f\u3002\u66f4\u5f15\u4eba\u6ce8\u76ee\u7684\u89e3\u51b3\u65b9\u6848\u5305\u62ec\u63a7\u5236\u4e00\u7cfb\u5217\u8bbe\u5907\u7684\u57fa\u4e8e\u7ea2\u5916\u7684RM-Pro\u8bbe\u5907\uff0c\u63a7\u5236\u70ed\u6c34\u5668\u548cAC\u7684\u4ea7\u54c1\uff0c\u51b0\u7bb1\uff0c\u81ea\u52a8\u5438\u5c18\u5668\uff0c\u773c\u7f69\uff0c\u7535\u6e90\u63d2\u5ea7\u7b49-\u90fd\u662f\u6781\u9650\u3002<\/p>\n\n\n\n

The sheer amount of products that are pre-based on voice, or offer such components, is on the rise. Scratching the surface, I can mention the Philips and Xiaomi lightbulbs that are voice controlled and offer a gallery of moods and scenarios. More notable solutions include the infrared-based RM-Pro device that controls an array of devices, products that control your water heater and AC, refrigerators, autonomic vacuums, blindfolds, power sockets and more \u2013 the sky\u2019s the limit.<\/p>\n\n\n\n

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\"\"     <\/p>\n\n\n

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\u6700\u91cd\u8981\u7684\u662f\uff0c\u6211\u4eec\u62e5\u6709\u63a7\u5236\u5e94\u7528\u7a0b\u5e8f\uff08\u4f8b\u5982Google Home\uff09\uff0c\u53ef\u4ee5\u901a\u8fc7\u521b\u5efa\u4eea\u5f0f\uff0c\u540c\u65f6\u65e0\u7f1d\u8fde\u63a5\u5230\u52a9\u624b\u6765\u5145\u5f53\u8be5\u4e50\u961f\u7684\u6307\u6325\u3002\u8fd9\u610f\u5473\u7740\u6211\u4eec\u7684\u6574\u4e2a\u623f\u5c4b\u90fd\u53ef\u4ee5\u8054\u673a\u5e76\u6839\u636e\u8981\u6c42\u8fdb\u884c\u63a7\u5236\uff0c\u66f4\u91cd\u8981\u7684\u662f\u2013\u521d\u59cb\u8bbe\u7f6e\u540e\uff0c\u67d0\u4e9b\u5e94\u7528\u7a0b\u5e8f\u754c\u9762\u4e00\u65e6\u201c\u63d2\u5165\u201d\u5230\u60a8\u7684Assistant\u4e2d\u5c31\u53ef\u4ee5\u89c6\u4e3a\u65e0\u5173\u7d27\u8981\u3002\u5728\u53ef\u8bbf\u95ee\u6027\u65b9\u9762<\/a>\uff0c\u8fd9\u4e9b\u529f\u80fd\u8fd8\u5e2e\u52a9\u6211\u4eec\u6b22\u8fce\u9700\u8981\u989d\u5916\u5173\u6ce8\uff08\u4f8b\u5982\u89c6\u969c\u4eba\u58eb\uff09\u7684\u672a\u5f00\u53d1\u7684\u65b0\u89c2\u4f17\u3002\u56e0\u6b64\uff0c\u9664\u4e86\u89c6\u89c9\u754c\u9762\u53ca\u5176\u597d\u5904\u5916\uff0cVUI\uff08\u8bed\u97f3\u7528\u6237\u754c\u9762\uff09\u4e3a\u6211\u4eec\u6240\u6709\u4eba\u6253\u5f00\u4e86\u65b0\u7684\u4ea4\u4e92\u53ef\u80fd\u6027\u4e4b\u95e8\u3002<\/p>\n\n\n\n

Above all these, we have control apps such as Google Home that act as conductors to this orchestra \u2013 by creating rituals, while being seamlessly connected to the Assistant. It means that our entire house can be online and controlled on request, and more importantly \u2013 after an initial setup, some of the applicative interfaces can be deemed irrelevant once \u201cplugged\u201d into your Assistant. In terms of accessibility<\/a>, these capabilities also help us welcome new and untapped audiences that require the extra attention (such as the visually-impaired). So \u2013 alongside visual interfaces and their benefits, VUI (voice-user-interfaces) open the door to new interaction possibilities to us all.<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u5982\u679c\u8fd9\u8fd8\u4e0d\u591f\uff0c\u8bf7\u82b1\u70b9\u65f6\u95f4\u770b\u4e00\u4e0b\u8fd9\u4e2a\u6982\u5ff5\u8bc1\u660e\uff0c\u6700\u8fd1\u5b83\u5df2\u6210\u4e3a\u73b0\u5b9e\uff1a<\/p>\n\n\n\n

If that\u2019s not enough, invest a moment of your day and watch this proof of concept, which recently became a reality:<\/p>\n\n\n\n

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\"\"<\/p>\n\n\n

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\u5c4f\u5e55\u540e\u548c\u7528\u6237\u4f53\u9a8c\u65f6\u4ee3<\/strong><\/h4>\n\n\n\n

The post-screen and user experience era<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u57fa\u4e8e\u8bed\u97f3\u548c\u8bed\u97f3\u7684\u754c\u9762\u662f\u5404\u79cd\u611f\u89c9\u6240\u6784\u60f3\u7684\u7eaf\u4eba\u673a\u4ea4\u4e92\u7684\u793a\u4f8b\u3002\u6ca1\u6709\u53ef\u89c6\u754c\u9762\uff0c\u5c4f\u5e55\u63a5\u8fd1\u96f6\u3002\u8fdb\u884c\u4e86\u4e00\u4e2a\uff08\u5f88\u77ed\u7684\uff09\u5165\u804c\u8fc7\u7a0b\uff0c\u663e\u7136\u9700\u8981\u6b63\u786e\u8ba1\u5212\u3002\u6211\u4eec\u5e0c\u671b\u666e\u901a\u7528\u6237\u80fd\u591f\u64cd\u4f5c\u8be5\u4ea7\u54c1\uff0c\u5e76\u4f7f\u7528\u4e00\u4e2a\u7b80\u5355\u7684\u5e94\u7528\u7a0b\u5e8f\u5c06\u5176\u8fde\u63a5\u5230\u7f51\u7edc-\u4ece\u8fd9\u4e00\u70b9\u5f00\u59cb\uff0c\u65e0\u9700\u8fdb\u4e00\u6b65\u8003\u8651\u5c31\u53ef\u4ee5\u4e0e\u5b83\u8fdb\u884c\u4ea4\u8c08\u3002<\/p>\n\n\n\n

Voice and speech-based interfaces are examples of pure man-machine interaction, as conceived by various senses. There isn\u2019t a visual interface, with near-zero screens. A (hopefully short) on-boarding process takes place, with an obvious need to plan it right. We expect the average user to be able to operate the product, to connect it to the web using a simple app \u2013 and from this point on start talking to it with no further thought.<\/p>\n\n\n\n

<\/div>\n\n\n

\"\"<\/p>\n\n\n

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\u4f5c\u4e3a\u7528\u6237\u4f53\u9a8c\u8bbe\u8ba1\u5e08\uff0c\u6211\u7684\u76ee\u6807\u662f\u76ee\u6807\u53d7\u4f17\u7684\u76f4\u89c9\u3002\u6211\u786e\u4fe1\u6211\u4eec\u5927\u591a\u6570\u4eba\u5df2\u7ecf\u6295\u5165\u4e86\u65f6\u95f4\u548c\u7cbe\u529b\u6765\u8ba1\u5212\uff0c\u7814\u7a76\u548c\u5b9e\u65bd\u4ece\u7528\u6237\u7684\u884c\u4e3a\u4e2d\u5b66\u5230\u7684\u5916\u5356\u65b9\u6cd5\uff0c\u6240\u6709\u8fd9\u4e9b\u76ee\u7684\u90fd\u662f\u4e3a\u4e86\u80fd\u591f\u4ee5\u6700\u65b9\u4fbf\u548c\u900f\u660e\u7684\u65b9\u5f0f\u5b8c\u6210\u4e2d\u592e\u884c\u52a8\u3002\u5411\u524d\u8fc8\u8fdb\uff1a\u7cfb\u7edf\u4e0e\u7528\u6237\u8fdb\u884c\u5bf9\u8bdd\u7684\u80fd\u529b\u81f3\u5173\u91cd\u8981\uff0c\u8bf7\u8003\u8651\u4ea7\u751f\u76f4\u89c2\u53c2\u4e0e\u7684\u96be\u6613\u7a0b\u5ea6\uff0c\u6b64\u5916\uff0c\u8fd8\u8981\u6c42\u60a8\u4e0d\u8981\u4f7f\u7528\u89c6\u89c9\u8f85\u52a9\u3002<\/p>\n\n\n\n

Being a UX planner, I aim for my target audience\u2019s intuition. I\u2019m sure that most of us already invest time and thought into planning, researching and implementing the takeaways learned from our users\u2019 behavior, all with the intention to be able to accomplish the central action in the most convenient and transparent manner. Taking it a step forward: the ability of your system to have a conversation with your users is crucial, think about how difficult it is to generate intuitive engagement \u2013 and add to that the fact that you\u2019re required not to use visual aids.<\/p>\n\n\n\n

<\/div>\n\n\n

\"\"<\/p>\n\n\n

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\u4ece\u6211\u4eec\u4f5c\u4e3a\u754c\u9762\u548c\u7ecf\u9a8c\u8bbe\u8ba1\u5e08\u7684\u89d2\u5ea6\u6765\u770b\uff0c\u6211\u4eec\u770b\u5230\u4e86\u8303\u5f0f\u7684\u8f6c\u53d8\u3002\u6211\u4eec\u4e13\u6ce8\u4e8e\u5c4f\u5e55\uff0c\u5916\u89c2\uff0c\u5fae\u4ea4\u4e92\uff08\u6240\u6709\u8fd9\u4e9b\u4ecd\u7136\u5f88\u91cd\u8981\uff09\u2013\u73b0\u5728\u6211\u4eec\u8981\u7ed8\u5236\u4e00\u4e2a\u65b0\u7684\u56fe\u8868\u4e16\u754c\uff0c\u5176\u4e2d\u5305\u62ec\uff1a\u5bf9\u8bdd\u6811\uff0c\u76f4\u63a5\u7aef\u70b9\uff0c\u8bed\u6c14\uff0c\u6570\u636e\u6e90\uff0c\u5bf9\u8bdd\u4e3b\u9898\uff0c\u5b9e\u65f6\u7b49\u7b49\u3002<\/p>\n\n\n\n

We see a paradigm shift, from our perspective as interface and experience designers. We had focused on screens, appearance, micro-interactions (all of these are still important) \u2013 now we have a new world to chart, that includes: conversation trees, immediate endpoints, tone of voice, data sources, conversation topics, analysis in real time and much more.<\/p>\n\n\n\n

<\/div>\n\n\n

\"\"<\/p>\n\n\n

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\u76f8\u4fe1\u6211\uff0c\u5bf9\u6b64\u7c7b\u4e8b\u7269\u8fdb\u884c\u5b9a\u6027\u7684\u7528\u6237\u7814\u7a76<\/a>\u9700\u8981\u6539\u53d8\u89c2\u70b9\u3002\u6211\u4eec\u5fc5\u987b\u8003\u8651\u6240\u6709\u95ee\u9898\uff0c\u4ece\u68c0\u67e5\u6700\u7b80\u5355\u7684\u8868\u8fbe\u95ee\u9898\u7684\u6700\u57fa\u672c\u65b9\u5f0f\uff08\u4ee5\u4f7f\u5176\u7b80\u77ed\u800c\u51c6\u786e\u5730\u56de\u7b54\u95ee\u9898\uff09\u5230\u521b\u5efa\u4e0d\u592a\u673a\u5668\u4eba\u5316\u6216\u4ee4\u4eba\u6bdb\u9aa8\u609a\u7136\u7684\u4f53\u9a8c\u3002<\/p>\n\n\n\n

Trust me, conducting a qualitative user research<\/a> for such a thing requires a change of perspective. We have to consider everything from checking what\u2019s the most basic way to phrase a question (in order for it to get a short and accurate response) and up to the creation of an experience that\u2019s not too robotic or creepy<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u4e0e\u5e73\u884c\u533a\u57df\u7684\u540c\u4e8b\u8fdb\u884c\u7684\u5bf9\u8bdd\u786e\u8ba4\uff0c\u9664\u4e86\u7528\u6237\u4f53\u9a8c\u4e4b\u5916\uff0c\u8fd8\u9700\u8981\u8fdb\u884c\u8fdb\u4e00\u6b65\u7684\u8c03\u6574\u3002\u5185\u5bb9\u5fc5\u987b\u6e05\u6670\uff0c\u91cd\u70b9\u7a81\u51fa\uff0c\u624d\u80fd\u88ab\u8ba4\u4e3a\u662f\u5bf9\u53e3\u5934\u95ee\u9898\u7684\u6b63\u786e\u7b54\u6848\u3002\u6211\u6307\u7684\u662f\u4f1a\u5f71\u54cdGoogle\uff08\u548c\u5176\u4ed6\u516c\u53f8\uff09\u626b\u63cf\u548c\u89e3\u91ca\u6587\u672c\u80fd\u529b\u7684\u6280\u672f\u51c6\u5907\u3002\u5982\u679c\u6b63\u5728\u8fdb\u884c\u5e02\u573a\u8425\u9500\u5de5\u4f5c\uff0c\u90a3\u4e48\u5bf9\u4ed6\u4eec\u6765\u8bf4\uff0c\u81f3\u5173\u91cd\u8981\u7684\u662f\u8981\u4e0e\u6211\u4eec\u8bd5\u56fe\u4e0e\u4e4b\u4e92\u52a8\u7684\u65b0\u7ecf\u9a8c\u4fdd\u6301\u4e00\u81f4\u3002\u8fd9\u4e9b\u4e0d\u518d\u53ea\u662f\u7b97\u6cd5\uff0c\u800c\u662f\u65e0\u7f1d\u8fde\u63a5\u5230\u7269\u7406\u8bbe\u5907\u7684\u865a\u62df\u7cfb\u7edf\uff0c\u540c\u65f6\u6d88\u9664\u4e86\u5bf9\u201c\u5b98\u65b9\u5e94\u7528\u7a0b\u5e8f\u201d\u7684\u9700\u6c42\u3002\u56e0\u6b64\uff0cUXer\u5728\u5305\u62ec\uff08\u6216\u57fa\u4e8e\uff09\u8bed\u97f3\u7ec4\u4ef6\u7684\u4ea7\u54c1\u5f00\u53d1\u9636\u6bb5\u4e2d\u7684\u4f5c\u7528\u66f4\u52a0\u5173\u952e\u548c\u91cd\u8981\u3002<\/p>\n\n\n\n

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\"\"<\/p>\n\n\n

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Conversations with colleagues in parallel areas confirm that further adjustments are required, apart from user experience. The content must be clear and focused enough to be deemed a worthy answer to a spoken question. I\u2019m referring to technical preparation that affects Google\u2019s (and other companies\u2019) ability to scan and interpret the text. In case there are marketing efforts taking place \u2013 it\u2019s crucial for them to be in line with the new experience we\u2019re trying to generate engagement with. Those are no longer just algorithms, but virtual systems that seamlessly connect to physical appliances, while negating the need for \u201cofficial apps\u201d. Therefore, the role of UXers in the development stage of products that include (or based on) voice components, is more crucial and central.<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u4e0b\u6b21\u60a8\u8bf4\u201c\u563fGoogle\uff0c\u7ed9\u6211\u8bb2\u4e2a\u7b11\u8bdd\u201d\u6216\u201c\u4f7f\u7eff\u677e\u77f3\u53d8\u6210\u6d45\u7eff\u8272\u201d\u6216\u201c\u5728\u6211\u6253ze\u7761\u4e4b\u524d\u5148\u6570\u4e00\u4e0b\u7f8a\u201d\uff08\u8bf7:)\uff09\uff0c\u5e76\u5f97\u5230\u9002\u5408\u6240\u6709\u4eba\u7684\u6e05\u6de1\uff0c\u6709\u76ca\u6216\u6709\u7528\u7684\u7b54\u6848\uff0c\u800c\u4e0d\u4f1a\u5192\u72af\u4efb\u4f55\u4eba\u2013\u8bf7\u8bb0\u4f4f\uff0c\u6709\u4e00\u4e9b\u7528\u6237\u4f53\u9a8c\u4e13\u5bb6\u4f1a\u82b1\u65f6\u95f4\u548c\u7cbe\u529b\u6765\u8bbe\u8ba1\u6574\u4ef6\u4e8b\u3002<\/p>\n\n\n\n

Next time you say \u201cHey Google, tell me a joke\u201d or \u201cmake the light turquoise\u201d or \u201ccount sheep before I doze off\u201d (please :)) \u2013 and get a light, informative or useful response that suits all and offend none \u2013 remember that there are user experience professionals that invest time and thought into engineering this entire thing.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\u8c03\u6574\u81ea\u5df1<\/strong><\/h5>\n\n\n\n

Adjusting ourselves<\/p>\n\n\n\n

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\u5f53\u60a8\u8003\u8651\u8bbe\u8ba1\u8bed\u97f3\u63a5\u53e3\u65f6\uff0c\u6211\u6574\u7406\u4e86\u51e0\u4e2a\u4e3b\u9898\u4f9b\u60a8\u53c2\u8003\u3002\u8ba9\u6211\u4eec\u770b\u770b\u4eba\u7c7b\u4e4b\u95f4\u7684\u4ea4\u8c08\u65b9\u5f0f\uff0c\u770b\u770b\u662f\u5426\u53ef\u4ee5\u4ece\u4e2d\u63a8\u65ad\u51fa\u8bed\u97f3\u754c\u9762\u7684\u58f0\u97f3\u548c\u611f\u89c9\u3002<\/p>\n\n\n\n

I had assembled several topics for you to refer to when you think about designing a voice interface. Let\u2019s look at the way we humans talk with each other and see if can deduce from that how a voice interface should sound and feel.<\/p>\n\n\n\n

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\"\"<\/p>\n\n\n

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1.\u5f15\u8d77\u6ce8\u610f\uff0c\u76f4\u89c9\u548c\u6301\u7eed<\/p>\n\n\n\n

1. Addressing attention, intuition and continuance<\/p>\n\n\n\n

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\u5f53\u6211\u4eec\u4e0e\u53e6\u4e00\u4e2a\u4eba\u4ea4\u8c08\u65f6\uff0c\u6211\u4eec\u5b9e\u9645\u4e0a\u9700\u8981\u4ee5\u4e0a\u4e09\u4e2a\u6761\u4ef6\u3002\u8fd9\u4e2a\u8fc7\u7a0b\u9700\u8981\u6211\u4eec\u8c08\u8bdd\u7684\u4eba\u7684\u6ce8\u610f\uff0c\u7136\u540e\u662f\u5173\u4e8e\u54cd\u5e94\u53ef\u80fd\u5982\u4f55\u7684\u67d0\u79cd\u76f4\u89c9\uff0c\u7136\u540e\u51c6\u5907\u6839\u636e\u8be5\u54cd\u5e94\u7ee7\u7eed\u5bf9\u8bdd\u3002\u57fa\u4e8e\u8bed\u97f3\u7684\u7cfb\u7edf\u5e94\u8be5\u53d7\u5230\u8fd9\u4e9b\u65b9\u9762\u7684\u542f\u53d1\u3002<\/p>\n\n\n\n

When we have a conversation with another person, we actually need all three of the above. The process requires attention from the person we are speaking to, followed by some kind of intuition as to how the response might be and then be prepared to continue a conversation based on that response. A speech based system should be inspired by those aspects.<\/p>\n\n\n\n

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\"\"<\/p>\n\n\n

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\u4e00\u4e2a\u6210\u529f\u7684\u57fa\u4e8e\u8bed\u97f3\u7684\u7cfb\u7edf\u7684\u5b9a\u4e49\u5f88\u5927\u7a0b\u5ea6\u4e0a\u53d6\u51b3\u4e8e\u7528\u6237\u4e0e\u4e4b\u6d41\u7545\u4ea4\u4e92\u7684\u80fd\u529b\u3002\u53e3\u5403\uff0c\u8bef\u89e3\u6216\u65e0\u5173\u7d27\u8981\u5c06\u52a0\u6df1\u6982\u5ff5\u4e0a\u7684\u5dee\u8ddd\uff0c\u5e76\u63d0\u9192\u8be5\u4eba\u57fa\u672c\u7684\u4e8b\u5b9e\u2013\u4ed6\u4eec\u6b63\u5728\u4e0e\u8f6f\u4ef6\u5bf9\u8bdd\u3002\u4e3a\u4e86\u4f7f\u6211\u4eec\u4ea7\u751f\u5b8c\u7f8e\u7684\u5e7b\u89c9\uff0c\u6211\u4eec\u5fc5\u987b\u7784\u51c6\u5c3d\u53ef\u80fd\u6d41\u7545\u7684\u4f53\u9a8c\u3002\u5f53\u6211\u4eec\u8fbe\u5230\u4e00\u4e2a\u7528\u6237\u53ef\u4ee5\u4e0e\u4ea7\u54c1\u8fdb\u884c\u5b8c\u6574\u5bf9\u8bdd\u7684\u9636\u6bb5\u65f6\uff08\u51e0\u4e2a\u53e5\u5b50\uff0c\u4e0e\u5355\u4e2a\u67e5\u8be2\u76f8\u53cd\uff09\uff0c\u6211\u4eec\u53ef\u4ee5\u5047\u5b9a\u5176\u4ed6\u6240\u6709\u56e0\u7d20\u90fd\u53ef\u4ee5\u89e3\u51b3\u3002<\/p>\n\n\n\n

The definition of a successful speech-based system largely depends on the user\u2019s ability to interact smoothly with it. Stuttering, misunderstanding or irrelevance will deepen the conceptual gap and remind the person the fundamental truth \u2013 that they\u2019re talking to a piece of software. In order for us to create the perfect illusion, we must aim for the most fluent experience possible. When we reach a stage in which the user is being able to have a complete conversation with the product (several sentences, in contrast to a single query), we can assume that every other factor checks out.<\/p>\n\n\n\n

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\"\"<\/p>\n\n\n

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\u91cd\u8981\u7684\u662f\u8981\u8bb0\u4f4f\uff0c\u5728\u89e3\u51b3\u4eba\u4eec\u7684\u6ce8\u610f\u529b\u8303\u56f4\u65f6\uff0c\u4ea4\u4e92\u5e94\u8be5\u6bd4\u5e73\u65f6\u66f4\u52a0\u200b\u200b\u76f4\u89c2\uff0c\u4ee5\u4fbf\u4f7f\u6211\u4eec\u8fbe\u5230\u4e0e\u672c\u8d28\u4e0a\u662f\u7b97\u6cd5\u7684\u8bed\u8a00\u5bf9\u8bdd\u7684\u7a0b\u5ea6\u3002\u5982\u679cTuring\u6d4b\u8bd5\u68c0\u67e5\u4e86\u8ba1\u7b97\u673a\u5bf9\u4eba\u7c7b\u6d4b\u8bd5\u4eba\u5458\u800c\u8a00\u58f0\u97f3\u53ef\u9760\u7684\u80fd\u529b\u2013\u6211\u8ba4\u4e3a\u8bed\u97f3\u52a9\u624b\u5df2\u7ecf\u8fdc\u8fdc\u8d85\u8fc7\u4e86\u8fd9\u4e00\u70b9\uff0c\u76f4\u5230\u7ebf\u8def\u6a21\u7cca\u4e3a\u6b62\uff08\u6709\u65f6\uff0c\u9700\u8981\u53d1\u51fa\u58f0\u97f3\u7565\u4f3c\u201c\u673a\u5668\u72b6\u201d\uff0c\u4ee5\u907f\u514d\u4ea7\u751f\u4e0d\u548c\u8c10\u611f\uff09\u3002<\/p>\n\n\n\n

It\u2019s important to remember that when addressing people\u2019s attention span, the interaction should be even more intuitive than usual, in order for us to reach a point where we have a verbal conversation with what\u2019s essentially an algorithm. If the Turing test examines the ability of a computer to sound reliable to a human tester \u2013 in my opinion, the voice assistants are well past this point, up until the fact that the lines are fuzzy (sometimes, there\u2019s a need to make the voice slightly \u201cmachine-like\u201d, to avoid a dissonance).<\/p>\n\n\n\n

<\/div>\n\n\n\n

2.\u573a\u666f\u6811<\/p>\n\n\n\n

2.Scenario trees<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u8ba9\u6211\u4eec\u770b\u4e00\u4e0b\u4e00\u4e2a\u76f8\u5bf9\u57fa\u672c\u7684\u8fc7\u7a0b\u2013\u4e0e\u670b\u53cb\u81ea\u5df1\u5b89\u6392\u65e9\u5348\u9910\uff0c\u5305\u62ec\u6240\u6709\u5f71\u54cd\u3002\u6211\u4eec\u5fc5\u987b\u5728\u7a7a\u95f2\u65f6\u95f4\u524d\u540e\u8fdb\u884c\u76f8\u4e92\u8c03\u6574\uff0c\u4ee5\u786e\u8ba4\u5e76\u5728\u65e5\u5386\u4e2d\u505a\u7b14\u8bb0\uff08\u5e26\u6709\u7279\u5b9a\u65f6\u95f4\uff08\u7528\u4e8e\u63d0\u9192\u548c\u653e\u7f6e\uff09\uff08\u7528\u4e8e\u53ef\u5355\u51fb\u7684\u5bfc\u822a\uff09\uff09\u3002\u53ef\u4ee5\u5f88\u5bb9\u6613\u5730\u770b\u5230\u8fd9\u4e00\u7cfb\u5217\u52a8\u4f5c\u5982\u4f55\u4f7f\u4e00\u4e2a\u7a0b\u5e8f\u9677\u5165\u56f0\u5883\uff0c\u4ee5\u53ca\u8fd9\u4e2a\u7410\u788e\u7684\u52a8\u4f5c\u9700\u8981\u591a\u5c11\u4e2a\u573a\u666f\u6811\u3002\u521b\u5efa\u57fa\u4e8e\u8bed\u97f3\u7684\u754c\u9762\u7684\u4e3b\u8981\u90e8\u5206\u53d6\u51b3\u4e8e\u521b\u5efa\u8be6\u7ec6\u65b9\u6848\u6811\u7684\u9700\u6c42\u3002\u60a8\u53ef\u4ee5\u901a\u8fc7\u4f7f\u7cfb\u7edf\u201c\u5b66\u4e60\u201d\u5e76\u81ea\u5df1\u751f\u6210\u65b0\u65b9\u6848\u800c\u83b7\u5f97\u5956\u52b1\u79ef\u5206-\u8fd9\u5bfc\u81f4\u4e86\u6d41\u884c\u7684\u201c\u673a\u5668\u5b66\u4e60\u201d\u6d41\u884c\u8bed\u3002<\/p>\n\n\n\n

Let\u2019s take a look at a relatively basic process \u2013 scheduling a brunch with a friend, with all of the implications, by ourselves. We have to adjust to each other around our free time, to confirm, to make a note in the calendar (with the specific time \u2013 for a reminder, and place \u2013 for clickable navigation). It\u2019s easy to see how this chain of actions could stump a program, and how many scenario trees this trivial action requires. A major part of creating voice-based interfaces is dictated by the need to create detailed scenario trees. You get bonus points for making your system \u201clearn\u201d and generate new scenarios by itself \u2013 which leads to the popular \u201cmachine learning\u201d buzzword.<\/p>\n\n\n\n

<\/div>\n\n\n

\"\"<\/p>\n\n\n

<\/div>\n\n\n\n

\u4f8b\u5982\uff0c\u5f53\u6211\u4e0eGoogle Assistant\u4ea4\u8c08\u65f6\uff0c\u6211\u503e\u5411\u4e8e\u5728\u8bed\u97f3\u4ea4\u6d41\u7ed3\u675f\u65f6\u6dfb\u52a0\u201c\u8c22\u8c22\u201d\u3002\u5bf9\u6211\u6765\u8bf4\uff0c\u4f5c\u4e3aUXer\uff0c\u8fd9\u53ef\u80fd\u610f\u5473\u7740\u7ecf\u9a8c\u662f\u6210\u529f\u7684\uff08\u5e76\u4e14\u5df2\u7ecf\u5f97\u51fa\u4e86\u65b9\u6848\u7684\u7ed3\u8bba\uff09\u3002\u5f53\u4e3b\u8981\u7684\u7528\u6237\u8f93\u5165\u662f\u8bed\u97f3\uff0c\u5e76\u4e14\u7528\u6237\u6dfb\u52a0\u4e86\u5bf9\u7cfb\u7edf\u8868\u793a\u611f\u8c22\u7684\u201c\u989d\u5916\u201d\u63d0\u793a\u65f6\u2013\u8fd9\u610f\u5473\u7740\u5df2\u8fbe\u5230\u76ee\u6807\u3002\u77ed\u4fe1\u548c\u6545\u4e8b\u6587\u5316\u5f15\u5bfc\u6211\u4eec\u521b\u5efa\u7b80\u77ed\u7684\u5185\u5bb9\u5e76\u7acb\u5373\u91c7\u53d6\u884c\u52a8\u3002\u4ece\u8bed\u8a00\u7684\u89d2\u5ea6\u6765\u770b\uff0c\u8bed\u97f3\u754c\u9762\u4ee5\u5b8c\u6574\u6e05\u6670\u7684\u53e5\u5b50\u751a\u81f3\u4e00\u70b9\u793c\u8c8c\u6765\u201c\u91cd\u65b0\u8bad\u7ec3\u201d\u6211\u4eec\u7684\u4f1a\u8bdd\u6280\u5de7\uff0c\u6b22\u8fce\u60a8\u81ea\u5df1\u5c1d\u8bd5\u2026<\/p>\n\n\n\n

For example, when I speak with Google Assistant, I tend to add \u201cthank you\u201d at the end of our vocal exchange. For me, as a UXer, it can mean that the experience was successful (and the conclusion of the scenario had been reached). When the primary user input is voice, and a user adds the \u201cextra\u201d touch of thanking the system \u2013 this means that the goal was reached. The SMS and Story culture lead us to creating abbreviated content and immediate actions. In the perspective of language, voice interfaces \u201cre-train\u201d us in conversation skills, with complete and clear sentences, and even a bit of politeness  You\u2019re welcome to try it yourselves\u2026<\/p>\n\n\n\n

<\/div>\n\n\n\n

3.\u6d4b\u91cf\u548c\u7528\u6237\u7814\u7a76<\/p>\n\n\n\n

3.Measurements and user research<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u5bf9\u4e8e\u90a3\u4e9b\u4ece\u4e8b\u8bed\u97f3\u63a5\u53e3\uff08\u6216\u7ec4\u4ef6\uff09\u5f00\u53d1\u7684\u4eba\u5458\uff0c\u6211\u5efa\u8bae\u60a8\u5c3d\u65e9\u5728\u4ea7\u54c1\u751f\u547d\u5468\u671f\u5185\u8003\u8651\u8fdb\u884c\u5b9a\u91cf\u7684\u7528\u6237\u7814\u7a76\u3002\u5728\u67d0\u4e9b\u65f6\u5019\uff0c\u60a8\u5fc5\u987b\u80fd\u591f\u8861\u91cf\u7cfb\u7edf\u7684\u6027\u80fd-\u8fd9\u6e90\u4e8e\u8bbe\u7f6e\u7279\u5b9a\u7684KPI\u3002<\/p>\n\n\n\n

For those of you engaged in the development of voice interfaces (or components), I\u2019d suggest thinking about quantitative user research, as early in the product\u2019s life as possible. At some point, you\u2019ll have to be able to measure the system\u2019s performance \u2013 which originates in setting specific KPIs.<\/p>\n\n\n\n

<\/div>\n\n\n

\"\"<\/p>\n\n\n

<\/div>\n\n\n\n

\u201c\u663e\u800c\u6613\u89c1\u201d\u7684\u6307\u6807\u662f\u6210\u529f\u5b8c\u6210\u7684\u52a8\u4f5c\u7684\u6570\u91cf\uff0c\u4f46\u5c31\u6211\u4e2a\u4eba\u800c\u8a00\uff0c\u6211\u8ba4\u4e3a\u6d41\u7545\u7684\u4ea4\u8c08\u4e5f\u662f\u6210\u529f\u7684\u3002\u542b\u4e49\uff1a\u7cfb\u7edf\u5177\u6709\u5728\u76f8\u540c\u4e0a\u4e0b\u6587\u4e2d\u8fdb\u884c\u5305\u542b\u591a\u4e2a\u52a8\u4f5c\u7684\u4f1a\u8bdd\u7684\u80fd\u529b\uff0c\u540c\u65f6\u4fdd\u7559\u4e86\u6536\u96c6\u5927\u6570\u636e\u7684\u80fd\u529b\uff0c\u6709\u5229\u4e8e\u6539\u8fdb\u7b97\u6cd5\u3002<\/p>\n\n\n\n

The \u201cobvious\u201d metric is the number of actions that were accomplished successfully, but personally, I consider a fluent conversation also a success. Meaning: the system\u2019s ability to have a session that includes more than one action within the same context, while retaining the ability to collect big-data, in favor of improving the algorithm.<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u5728\u57fa\u4e8e\u8bed\u97f3\u7684\u7cfb\u7edf\u7814\u7a76\u9886\u57df\uff0c\u6709\u4e24\u79cd\u901a\u7528\u65b9\u6cd5\uff1a\u5b9a\u6027\u7528\u6237\u7814\u7a76\u548c\u5b9a\u91cf\u6570\u636e\u3002<\/p>\n\n\n\n

In the field of voice-based system research, there are two general approaches: qualitative user research, and quantitative data.<\/p>\n\n\n\n

<\/div>\n\n\n

\"\"<\/p>\n\n\n

<\/div>\n\n\n\n

\u8ba9\u6211\u4eec\u9996\u5148\u8c08\u8c08\u8a00\u8bed\u65b9\u9762\u3002\u5b9a\u6027\u7684\u7528\u6237\u7814\u7a76\u975e\u5e38\u7b80\u5355\u3002\u6700\u597d\u7684\u60c5\u51b5\u662f\u4e0e\u7528\u6237\u81ea\u5df1\u4ea4\u8c08\uff0c\u542c\u666e\u901a\u7684\u5bf9\u8bdd\u7ed3\u6784\u3002\u6700\u597d\u7684\u60c5\u51b5\u5f88\u5c11\u662f\u5bf9\u8bdd\u7684\u6587\u5b57\u8bb0\u5f55\u3002\u6b64\u5904\u7684\u76ee\u7684\u662f\u786e\u5b9a\u8fc7\u7a0b\u4f55\u65f6\u6210\u529f\u5b8c\u6210\uff0c\u4ee5\u53ca\u4ea4\u6362\u662f\u5426\u4e3a\u6b63\u3002<\/p>\n\n\n\n

Let\u2019s address the verbal aspect first. Qualitative user research is pretty much straightforward. Best case is speaking with the users themselves, listening to an average conversation structure. Slightly-less best case is a textual transcript of conversations. The purpose here is to identify when the process was completed successfully, and whether the exchange was positive or not.<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u5b9a\u91cf\u7814\u7a76\u4e0d\u662f\u90a3\u4e48\u7b80\u5355\u3002\u4e00\u822c\u800c\u8a00\uff0c\u5728\u8fd9\u79cd\u60c5\u51b5\u4e0b\uff0cUX\u7814\u7a76<\/a>\u9700\u8981\u4e13\u6709\u5de5\u5177\u7684\u521d\u671f\u5f00\u53d1\uff0c\u6216\u8005\u81f3\u5c11\u662f\u5927\u91cf\u5b9a\u5236\u73b0\u6709\u5de5\u5177\u3002\u6211\u4eec\u5fc5\u987b\u6559\u4e00\u4e2a\u7cfb\u7edf\u201c\u6210\u529f\u201d\u548c\u201c\u5931\u8d25\u201d\u662f\u4ec0\u4e48\uff0c\u4ee5\u8bc6\u522b\u8fc7\u7a0b\u4e2d\u7684\u75db\u70b9\uff0c\u751a\u81f3\u653e\u5f03\u3002\u5728\u6ca1\u6709\u6570\u636e\u7684\u60c5\u51b5\u4e0b\uff0c\u53ef\u80fd\u4f1a\u51fa\u73b0\u8be5\u8fc7\u7a0b\u6839\u672c\u65e0\u6cd5\u6210\u529f\u7684\u72b6\u6001\uff0c\u4f46\u5c31\u7cfb\u7edf\u800c\u8a00\uff0c\u786e\u5b9e\u662f\u8fd9\u6837\u3002\u7cfb\u7edf\u53ef\u4ee5\u6839\u636e\u60a8\u8981\u6c42\u7684\u5de7\u514b\u529b\u66f2\u5947\u914d\u65b9\u627e\u5230\u60a8\u8981\u7684\u6b4c\u66f2\uff08\u5bf9\u6b64\u7ed3\u679c\u6709\u51e0\u79cd\u89e3\u91ca\uff09\u3002<\/p>\n\n\n\n

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\"\"<\/p>\n\n\n

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 Quantitative research is not that simple. Generally speaking, UX research<\/a> in this context requires the initial development of proprietary tools, or at least heavily customizing existing tools. We have to teach a system what \u201csuccess\u201d and \u201cfailure\u201d are, to identify pain points within the process, and even abandonment. In the absence of data, there could be a state in which the process wasn\u2019t successful at all, but as far as the system sees it \u2013 it was. The system was able to find the song you asked for, in response to asking for a chocolate chip cookies recipe (there are several explanations for this outcome). <\/p>\n\n\n\n

<\/div>\n\n\n

\"\"<\/p>\n\n\n

<\/div>\n\n\n\n

\u7b80\u800c\u8a00\u4e4b\uff0c\u671f\u671b\u904d\u5386\u8bb8\u591a\u6d41\u7a0b\u56fe<\/h4>\n\n\n\n

In short, expect to go over many, many flowcharts<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u201c\u5373\u5c06\u63a8\u51fa\u201d\u90e8\u5206<\/p>\n\n\n\n

The \u201ccoming soon\u201d part<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u5982\u679c\u80fd\u591f\u4f53\u73b0\u51fa\u5e02\u573a\u9886\u5bfc\u8005\u7684\u8fdc\u89c1\uff0c\u6211\u4eec\u5c06\u80fd\u591f\u9009\u62e9\u662f\u5426\u5728\u4e0d\u501f\u52a9\u5c4f\u5e55\u7684\u60c5\u51b5\u4e0b\uff0c\u901a\u8fc7\u4e91\u5f88\u5feb\u5730\u8fdb\u884c\u81ea\u5df1\u7684\u64cd\u4f5c-\u8fde\u63a5\u4e86\u6240\u6709\u5185\u5bb9\uff1a\u65e5\u7a0b\u5b89\u6392\uff0c\u7535\u5668\uff0c\u667a\u80fd\u6c7d\u8f66\u548c\u7b26\u5408\u6211\u4eec\u6240\u6709\u9700\u6c42\u7684\u4f8b\u7a0b\u3002\u7528\u6237\u4f53\u9a8c\u67b6\u6784\u5e08\u5c06\u8fd9\u7559\u5728\u54ea\u91cc\uff1f\u6211\u4eec\u5fc5\u987b\u5f00\u59cb\u8003\u8651\u662f\u5426\u5e94\u8be5\u5728\u67d0\u4e2a\u4f4d\u7f6e\u96c6\u6210\u8bed\u97f3\u7528\u6237\u754c\u9762\uff08\u6216\u7ec4\u4ef6\uff09\uff0c\u5e76\u5728\u8be5\u4f4d\u7f6e\u8fdb\u884c\u96c6\u6210\u3002\u5f53\u60a8\u80fd\u591f\u5728\u6b63\u786e\u7684\u65f6\u673a\u63d0\u4f9b\u6b63\u786e\u7684\u89e3\u51b3\u65b9\u6848\u65f6\u2013\u60a8\u5c06\u638c\u63e1\u6740\u624b\u7ea7\u529f\u80fd\u3002<\/p>\n\n\n\n

If the vision of the market leaders will be manifested, we\u2019ll be able to choose whether to conduct ourselves without screens, via cloud, very soon \u2013 with everything connected: schedules, electric appliances, smart cars and routines that tend to our every need. Where does this leave us, user experience architects? We must start to think if and where we should integrate a voice user interface (or component), assuming it serves the purpose. When you are able to offer the right solution at the right moment \u2013 you have a killer feature in your grasp.<\/p>\n\n\n\n

<\/div>\n\n\n

\"\"<\/p>\n\n\n

<\/div>\n\n\n\n

\u4e9a\u9a6c\u900a\u7684Alexa\u901a\u8fc7\u4e0d\u65ad\u589e\u5f3a\u81ea\u8eab\u517c\u5bb9\u6027\uff0c\u6539\u8fdbAI\u5e76\u4e3a\u5916\u90e8\u201c\u6280\u80fd\u201d\u7559\u51fa\u8db3\u591f\u7684\u7a7a\u95f4\u6765\u589e\u5f3aAlexa\u7684\u77e5\u8bc6\u548c\u80fd\u529b\uff0c\u4ece\u800c\u4e0d\u65ad\u6269\u5c55\u5176\u751f\u6001\u7cfb\u7edf\u3002\u6bcf\u4e2a\u6280\u80fd\u90fd\u662f\u7528\u6237\u4f53\u9a8c\u7684\u7f29\u5f71\uff0c\u5305\u88f9\u5728\u76f8\u540c\u800c\u719f\u6089\u7684\u58f0\u97f3\u4e2d\u3002<\/p>\n\n\n\n

Amazon\u2019s Alexa is constantly expanding its ecosystem, by making itself more compatible, by improving the AI and leaving enough space for external \u201cskills\u201d to enhance Alexa\u2019s knowledge and abilities. Each skill is a microcosmos of user experiences, wrapped in the same, familiar voice.<\/p>\n\n\n\n

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\"\"<\/p>\n\n\n

<\/div>\n\n\n\n

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If all of the aforementioned is executed flawlessly and doesn\u2019t require attendance and fixes in \u201ccrucial\u201d moments like in the example above \u2013 we have an excellent usage experience, that crosses platforms, runs in the background and is subjected to quantification and measurement. On top of it all: if all of this sums up to happy users that got what they wanted, and we were able to spare them from more actions and more screens to look at \u2013 we\u2019re gold. That\u2019s what we\u2019re all here for, isn\u2019t it?<\/p>\n\n\n\n

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